Complaint Management System
What Is The Complaint Tracking System System?
A complaint tracking software helps to deal with the complaints in an efficient manner. Dealing with complaints manually can be a challenging task as most of the times people forget if something was told to them verbally. This is why a complaint tracking system is useful wherein all the stakeholder can feed their complaints and the management can sort it out. It helps to make a separate list of complaints with separate priorities and also helps in providing the list of complaints which need follow ups.
Vidyalayam Complaint Tracking System
Receiving Complaints
Getting complaints verbal or via paper application is very difficult to track. This is why vidyalayam helps in providing a platform to all the stakeholders wherein they can put all their complaints which will ultimately reach the management to solve them in an effective manner.
Define Concern Category
The management can also define the categories of complaints and assign it to their respective managers to solve.
Admin Dashboard
Vidyalayam provides an admin dashboard where the admin can check all the complaints and track their status. This dashboard has different sections like follow up, newly generated and solved etc.
Solving Complaints
If there are different people assigned to dealing with different categories of complaints. This will help the assigned person to track the number of complaints assigned to him and solving them at a faster pace.
Maintaining Complaints
Dealing with too many complaints without delay can be challenging tasks sometimes. And that too when these complaints need to be solved by different admins therefore Vidyalayam can help you manage the complaints effortlessly.
User Friendly
The user interface of the system is very simple and can be accessible by anyone even though if he is not much tech savvy.
About us
We are a Application Development company called Nigam Technologies. We’ve got a lot of insight not only towards technicalities of the SaaS-based products but also the practical knowledge of building a sustainable business model around it.
Our mission
Our Mission is to provide best and latest technology products which enhance our client’s operation for their growth and ease of business doing.
Our offer
- ERP Applications
- Mobile Applications
- Security Systems & Integration